Frequently Asked Questions
General Questions
Q: What style is your photography?
A: Our style is founded in photojournalism and emphasizes a deep, creative flair using bold colors and expert lighting techniques.
Q: Do you deliver all the photos you shoot?
A: No, we do not deliver every photo. We go through a meticulous process to eliminate duplicate photos, test shots, missed focused shots, shot with bad expressions and other photo that ultimately do not match our quality of expectations. We aim to deliver approximately 50 full-resolutions, edited, digital photographs per hour of shooting.
Q: Do we have to pay extra for printing rights?
A: No way! All our wedding packages include a print release, meaning you can share and print as much and wherever you’d like. Final images never include watermarks Here’s more info about your print release.
Q: Will you travel outside of Colorado for our wedding?
A: Of course! We LOVE to travel all over the world. Visit our destination weddings page or contact us for more info on faraway weddings. For closer weddings, we just charge $.55/mile after the first 100 miles of travel.
Q: What are your prices? Do you offer different packages?
A: The packages outlined on our website tend to work best for most weddings. They can be customized with our à la carte pricing. Please contact us direct about multi-day, or group weddings.
Q: Do you do any other type of photography other than weddings?
A: Absolutely! Whether you’re looking for amazing high school senior photos taken from the top of a mountain or corporate business headshots taken on site or in studio, we’ve got you covered. We love creating one-of-a-kind portraits that celebrate who you are and conveys your message.
Wedding Day Questions
Q: How many photographers will there be?
A: There is no set amount of photographers for any particular event. We typically suggest a minimum of 1 photographer per 100 guests. Most weddings require 2 photographers, while we’ve photographed some that require many more. We often bring an assistant during key parts of the day to assist with setting up equipment and helping keep things organized.
Q: What happens if we need you to stay longer than originally planned?
A: We will ask you at the end of your contracted time whether or not you would like to extend. If you would like use to stay, we will charge the rates specified in the à la carte section of the contract in 1 hour increments. This will be billed and collected prior to you be receiving your gallery.
Q: There is downtime in the middle of the day. Can we split up our coverage time?
A: Our wedding packages are charged according to consecutive hours, from start to end. If there is downtime in the middle of the day, we’d love to use that time to take photos of your guests and family.
Engagement Session Questions
Q: When should we do our engagement session?
A: I would choose the season you wish to have your engagement photo taken in. The latest we suggest shooting engagement session is 8-10 weeks prior to the wedding date.
Q: When can we expect to see our engagement photos?
A: We often will post a few engagement photos on our social media platform. Keep an eye on those. Most the time our engagement photos take up to 4-6 weeks to process and deliver. We’re happy to expedite the gallery delivery for an additional fee of $250.
Q: When can we schedule are engagement sessions for?
A: We are typically available to photograph engagement sessions are Monday through Thursdays. We can attempt to schedule your engagement session on the weekend; however, we reserve the right to reschedule your engagement session if a wedding is scheduled. Because we have so few weekends open there will is an additional $150 charge for weekend engagement sessions.
Q: How many engagement photos will we get from our engagement session?
A: We aim to deliver approximately 50-75, full-resolutions, edited photos with our engagement sessions.
Q: I’d like you to custom design our save the dates. Is this included?
A: We’re happy to create custom save the dates photo for $250 per design.
Q: What should I wear for my engagement session?
A: Wear and outfit that feels like you and that your comfortable in. If that means shorts and a t-shirt, or full on tux and gown, we’re totally okay with either. Consider the location and make sure that you’re mobile and dressed accordingly. IE, if we’re going hiking, maybe change into your high heels once we’re there. Most our couples wear bold colors with timeless outfits. A solid colored long dress, and button up shirt with a blazer or tie will still look amazing 50 years from now. Here are a few more engagement tips to consider.
Products
Q: How long after the wedding until we receive our images?
A: This can vary a bit depending on the time of year. We may shoot ten weddings in September but only one in January, for instance. Without any compromise to the processing, we deliver the images as quickly as possible. Our contract allows a maximum of 12 weeks. If you need your photos back soon, we offer three expedited options.
Q: Can we order products from you?
A: Yes! We have tested and retested professional print labs all over the world and provide the highest quality albums, canvases and prints.
Q: How long until my product is ready?
A: As with all products the time can vary. That being said, you can typically expect your product about 4 weeks after placing the order. The time associate before placing your order varies depending on how quickly your respond to instruction for proofing designs. Some clients take just a few days, while others take months. Don’t take months. ;)
Q: Can we add more pages or photos to our album?
A: Yes, absolutely! I believe the album to be the main heirloom takeaway from your wedding. Let’s make sure the album is absolutely perfect. Our albums include the first 50 photos. Each additional photo is $25. Learn more about our albums here.
Q: What if we changed our mind on our product?
A: All product orders are final. Please review albums designs and orders thorough before place orders.
Q: Will you edit out my cousin from this photo?
A: Yes, we can! Every single delivered photo gets edited for exposure, color temperature, crop (as needed) and get my custom signature adjustments. Retouching, altering and manipulating the photo such as digital makeup, body shaping, removing of braces, removing wrinkles in clothing or skin, changing the background, removing or adding persons or things, etc . can be done on a job to job bases by our partnered retoucher at an additional cost. You can read more about the differences between editing and retouching here.
Equipment Questions
Q: What cameras and lenses do you use?
A: We use only the best professional-grade Sony brand equipment, including the α7R III, α7III and G-Master series lenses. Our equipment is serviced and maintained regularly by Sony Image Pro Support, and we always bring backup equipment. To see a list of our gear, check out this featured article on ShotKit.com
Business Insurance and Image Backup Questions
Q: Do you have insurance?
A: We are insured and are happy to provide your wedding venue with an insurance certificate.
Q: Do you backup our images?
A: All of our cameras shoot to two different memory cards simultaneously, meaning we’re backing up your photos even while we’re shooting them. We save all undelivered files for 1-month after the gallery delivery. All delivered photos are backed up on our Synology DS1819+ Raid 5 system. This system creates multiple copies of each photo to best insure redundancy and protection.
Meeting Policies
Q: Do you travel to meet with clients?
A: Unfortunately most of the time my schedule does not allow for me to travel to meet with clients. I am happy to schedule a video chat with you as late as 8:00 PM or meet at my office.
Q: How do I set up an appointment to meet with you in person?
A: The best way to set up an appointment is to contact me directly using our contact form, or give me a call at 720-515-2606 and we’ll get you on the schedule.
Payment and Tax Questions
Q: How do we book our wedding date?
A: To book your date we simply require a signed contract and a retainer. It’s that simple! Contract us here to book now.
Q: Is there an additional fee if we pay with a credit card.
A: Yes. There is a 3% convenience fee for all credit card transactions requests.
Q: If the wedding is canceled will we get the retainer refunded?
A: A 50% retainer fee is non-refundable. Once we reserve your date we turn away all other weddings on that date.
Q: If we change our wedding date can we use our retainer for the new date?
A: No. Once we receive a retainer, we turn away all other work for that date.
Q: Do you charge a travel fee?
A: We travel 100 miles round trip for engagement sessions and weddings. Anything beyond that 100 miles is charge $.55/ mile.
